Refund policy

Wear Tali LLC | hello@weartali.com | weartali.com

Last updated: July 17, 2026

Our Policy

Due to the intimate nature of jewelry, all sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective.

We carefully inspect every order before it ships — but if something arrives wrong, we will always make it right.

Damaged or Defective Items

If your order arrives damaged or defective, here's what to do:

Email us at hello@weartali.com within 7 days of delivery
Include your order number
Attach clear photos of the damage or defect
We will review and respond within 2 business days

If approved we will either:

Send a free replacement
Issue a full refund to your original payment method

Wrong Item Received

If you received the wrong item:

Email hello@weartali.com within 7 days of delivery
Include your order number and a photo of what you received
We will send the correct item at no additional cost

What We Don't Cover

We are unable to offer refunds or replacements for:

Change of mind or buyer's remorse
Damage caused by improper care (exposure to harsh chemicals, perfumes, bleach)
Lost or stolen packages after confirmed delivery
Orders shipped to an incorrectly entered address

Tarnishing & Discoloration

All TALI jewelry is made from stainless steel and is designed to be tarnish-free and waterproof under normal use. We do not offer refunds for tarnishing or discoloration caused by exposure to harsh chemicals, perfumes, lotions, or bleach.

For best results rinse your pieces with fresh water after prolonged saltwater or chlorine exposure.

Refund Timeline

If a refund is approved it will be processed within 5–10 business days back to your original payment method. Processing times may vary depending on your bank or card provider.